Twenty years inside one of Canada's most complex organizations. Now building what I learned into something others can use.
My name is David. For two decades, I led operations and change management inside one of Canada's largest national organizations — a federal Crown corporation, one of the biggest employers in the country, and one of the most heavily unionized operational environments in North America.
I directed 24/7 operations with annual budgets exceeding $90 million. I managed the safety, performance, and development of more than 1,400 people across one of the largest processing facilities in the country. And when the organization embarked on its most ambitious digital transformation in modern history, I was asked to lead the change.
That meant standing in front of frontline workers, team leaders, union representatives, and executives — and asking them to trust a new way of working. Not once. Hundreds of times. Across multiple releases, in rooms that were sometimes welcoming and sometimes hostile, with bargaining agents watching every step.
I digitized and modernized the systems people use in the most sensitive moments of their working lives. These aren't workflow changes. They're trust changes. And they required a fundamentally different kind of leadership.
Changerous exists because what I learned in those rooms — about trust, about presence, about meeting people where they are — shouldn't stay inside one organization. It's too useful. And too many people are navigating change alone.